General terms and conditions

The website is managed by Pedimed, d.o.o., Veliko Globoko 11, 1303 Zagradec (hereinafter: “the provider”), which is the provider, administrator and owner of the website and the online shop.

The company was entered in the court register at the District Court in Ljubljana under reg. no. 2014/17028 of 13 May 2014. The company is liable for VAT, VAT ID: SI30601533. The managing director of the company is Franci Perko, the authorised signatory is Karmen Perko.

Company: Pedimed d.o.o.
Veliko Globoko 11, 1303 Zagradec
VAT ID: SI30601533
Registration number: 6610455000
E: info@pedimed.si
T: 080 12 14 or 031 796 740

The provider does not guarantee the accuracy and completeness of the data on the pages of the online shop, nor the accuracy and completeness of the text, image and audio material.

The provider undertakes to always provide the customer with the following information:

• the identity of the company (company name and registered office, register data)
• contact details enabling the customer to communicate quickly
• the final price of the goods or service, including taxes
• information on any additional transport or delivery costs
• payment and delivery terms
• information on the company’s complaints procedure
• information on liability for material defects
• the possibility and terms of a guarantee and of exercising the right of withdrawal from the contract
• the period of validity and duration of the contract
• the costs of returning goods

The customer can receive gift vouchers in physical form by GLS delivery (to an address or a parcel locker) or collect them in person at the 3 Pedimed d.o.o. locations:

• Ljubljana Bežigrad, Peričeva 21
• Ljubljana Šiška, Rakuševa ulica 16
• Novo mesto, Mali Slatnik 13b

Other features of gift vouchers:

• There is no additional delivery charge if gift vouchers are collected in person.
• Gift vouchers can also be ordered for delivery to any address.
• The total amount payable includes the value of the gift voucher and delivery costs according to the current delivery price list (delivery is free for purchases over EUR 100 incl. VAT).
• After an order in the trgovina.pedimed.si online shop, Pedimed representatives mark the gift vouchers with serial numbers in a special system at the units, so that vouchers ordered via the online shop and their serial numbers are traceable and linked.
• Gift vouchers can be blocked in the event of misuse.
• Gift vouchers can be redeemed for 1 year from purchase, as stated in the online shop and on the physical gift voucher itself.
• If not used within 1 year, the gift vouchers expire, are no longer valid and cannot be redeemed.
• The customer can use gift vouchers for a service at any Pedimed unit and nowhere else.
• Gift vouchers cannot be used to buy products and cannot be exchanged for cash.
• A gift voucher can only be redeemed for the services specified on the voucher, namely classic pedicure and medical pedicure.

All prices in the online shop are stated in euros and include 22% VAT. Prices are valid until the product is delivered. We reserve the right to change prices. Every visitor to the online shop has the right to purchase products, as no registration is required to make a purchase. The distance contract between the provider and the customer is concluded at the moment the customer receives an e-mail with a summary and all the details of the order placed. From that moment on, all prices and other terms are fixed and apply to both the provider and the customer.

The provider may also offer a promotional code that the customer can use when making a purchase and which brings a certain benefit. The promotional code is limited in time and is published by the provider in a manner appropriate to the purpose of the provider’s marketing campaign. The provider does not guarantee that an active promotional code exists at the time of purchase.

The provider may also offer reduced product prices. Reduced prices indicate special prices for certain products selected by the provider and offered to customers for a limited time.

Purchasing procedure

Select the product you want to buy and click the “Add to cart” button. The quantity and total amount of the ordered items are shown in the shopping cart at the top right. If you want to remove or reduce the ordered quantity of a product, you can do so in the cart.

Start completing the order by clicking the shopping cart and the “Checkout” button. The online shop guides you through the purchase steps:

1. customer details (first name, last name, address, e-mail and telephone)
2. choice of delivery method (personal collection at one of our branches, GLS delivery to your address or to a GLS parcel locker or parcel shop)
3. choice of payment method (payment card, bank transfer or cash on delivery)
4. order review, acceptance of these terms and conditions and placing the order

After placing the order, the customer receives an e-mail notification describing the selected payment and delivery method. From that moment on, all prices and other terms are fixed and apply to both the provider and the customer. The order information is stored in electronic form in the administration of the online shop or on the provider’s server.

When the goods are in stock, the provider sends them to the customer as soon as possible. The provider informs the customer about the status of the order by e-mail. The order is completed when the provider dispatches the goods to the customer through the delivery service.

The sales contract (order) is binding on the online shop and the customer. If the customer withdraws from the order/contract, they bear, under the Consumer Protection Act (ZVPot-1), all direct costs arising from the shipment (if the customer orders products in the online shop and then refuses or does not accept the shipment, they bear the postage costs in both directions).

The provider offers several payment methods.

• Cash on delivery: you pay the order amount and delivery costs to the GLS courier when you receive the parcel. Available for delivery to an address (Slovenia and Croatia) and to a GLS parcel locker (Slovenia only), up to EUR 1,600. GLS charges a cash-on-delivery fee, which is added to the order.
• Bank transfer: we send the provider’s bank account details to the e-mail address you enter when ordering. Once the money has been received in our account, we send the products to the selected location.
• Payment by payment cards (Visa, Mastercard, Maestro)

The provider will deliver the goods to the customer within the agreed time.

If the customer places an order by 12 noon, the products ordered from the online shop are dispatched the same day, otherwise on the next working day.

Delivery is handled by our contractual partner GLS. Parcels are usually delivered within 2–3 working days, except in periods of increased workload (holidays etc.). Delivery is free for purchases over EUR 100 (incl. VAT). Delivery prices are published on the Delivery and pickup page of the online shop.

GLS delivers parcels from Monday to Friday.

Under the Obligations Code, the customer is obliged to collect the ordered products and pay the cash-on-delivery amount if they chose cash on delivery when purchasing. If the customer does not collect the products, this causes financial damage to the company. In the case of uncollected products, we may charge the customer the costs of the uncollected parcel.

In accordance with the Consumer Protection Act (ZVPot-1), the customer has the right to return the purchased goods without giving a reason. The customer must notify the provider in writing of the intended return no later than 14 days after receiving the goods and return the goods within a further 14 days.

Before returning the products, the customer must notify the provider of this intention in good time by e-mail at info@pedimed.si.

The customer must return the item to the seller undamaged and in unchanged quantity, unless the item has been destroyed, damaged, lost or its quantity has decreased through no fault of the customer.

The right to a refund in the event of a warranty claim or material defects is regulated in more detail by the provisions of ZVPot-1.

The customer may make a complaint about goods if they do not have the properties expressly promised by the seller, if the seller sent the wrong products, in the wrong quantity or functionality, or if they otherwise differ from the customer’s order.

The customer may make a complaint within 8 days of purchase and request an immediate replacement with an identical, flawless item, or within the statutory deadline and under the conditions for a complaint on the grounds of a material defect.

The customer may return the goods under complaint by bringing them in person or by sending them at the provider’s expense after prior agreement. No other method of return at our expense is possible. We do not accept cash-on-delivery shipments!

If the parcel is physically damaged, has missing contents or shows signs of having been opened, please report this to the GLS courier and to us at info@pedimed.si as soon as possible. Keep the parcel in the condition in which you received it (do not add or remove anything).

Use of the website and the online shop is entirely at the user’s own risk. The provider does not guarantee the correct and uninterrupted operation of the web content or its individual parts. Nor does it guarantee that the websites, servers or e-mails are free of viruses or other harmful elements. In this sense, the provider cannot accept liability for any damage that may arise during or as a result of using the website and the online shop.

The provider respects the applicable consumer protection legislation. The provider makes every effort to fulfil its duty to establish an effective complaint-handling system and to designate a person whom the customer can contact in case of problems by telephone (080 12 14 or 031 796 740) or by e-mail (info@pedimed.si).

Within five working days, the provider will confirm receipt of the complaint, inform the customer how long it will take to handle it and keep the customer informed throughout the procedure.

The provider is aware that an essential feature of a consumer dispute, at least as far as court proceedings are concerned, is the disproportion between the economic value of the claim and the costs of resolving the dispute. This is also the main obstacle that prevents consumers from taking a dispute to court. The provider therefore makes every effort to resolve any disputes amicably.

We reserve the right to change prices and other information without notice.